Operations Lead
Evanston, IL
The Operations Lead will lead the identification, implementation, and analysis of data being collected through the Rang program as well as the presentation and sharing of that data to our school and brand partners. This individual will interface with both schools and brands to onboard and integrate their systems with Rang, ensure ongoing data quality, and strengthen the partnership. As an early member of the team, you’ll also have the opportunity and responsibility to influence all areas of the business, from strategy to execution. Rang is looking for a candidate with a strong technical skill set who is obsessed with efficiency, process and operations, has a strong business mind, and is hungry to champion a game changing vision.
In order to be successful, this person will:
- Drive structure and process in data management and analytics to ensure a competitive edge in serving our users and customers and keep strong momentum in our school and brand relationships
- Deeply understand how data is tracked at the school level and what data is valuable to brand partners
- Develop and implement processes for rostering students and processing behavioral data like attendance and infractions, ensuring data quality adherence.
- Generate and deliver impact reporting for schools and brands on a weekly cadence
- Foster a culture of innovation, collaboration and continuous improvement both internally with our growth and technology teams and externally with schools and brands.
Competencies and Qualifications
We believe the right person for the Operations Lead role will have the following competencies and qualifications:
- Prior experience working in a Customer Success or Implementation role
- Experience with SIS/LMS systems in EdTech is a plus
- Demonstrated success managing and implementing complex projects, with keen attention to detail and deadlines
- Impeccable attention to detail with a high degree of accuracy, follow-through and independence
- Background in business intelligence and reporting with basic knowledge of SQL
- Comfort with ambiguity, and ability to work within the organizational dynamics of a fast-growth company.
- Strong proficiency in Excel required
- A holistic understanding of startup dynamics, from product market fit to building and scaling technical products
- A mission driven mentality, seeing the opportunity our business has to be both evolutionary and revolutionary in the K12 education space.
- Adaptive thinking with the ability to pivot and adjust strategies as required
- A relentless drive, passion, and readiness to face the multifaceted challenges of a startup environment
- Excellent interpersonal skills, positivity, and ability to motivate and inspire others.
- 6+ years of work experience in relevant industries: brand marketing, customer loyalty, or corporate social responsibility
About The Lefkofsky Family Foundation and Lightbank
Rang is a pre-seed company being incubated out of the Lefkofsky Family Foundation and Lightbank offices. The Lefkofsky Family Foundation is a private charitable foundation with the purpose to advance high-impact initiatives that enhance the quality of human life. Lightbank is a tier one, early-stage venture capital firm. Lightbank is focused on investing in and building disruptive technology companies. Through this alliance, Rang benefits from the esteemed legacy of successful venture nurturing, unparalleled industry insights and robust network connections. Lightbank has been a part of numerous success stories from the founding stage, including Groupon, Tempus, Echo Global Logistics, InnerWorkings, and Mediaocean. Our team works out of the shared office space between the Lefkofsky Family Foundation and Lightbank, joining a community of like-minded investors and startups.
Role Details
Compensation is commensurate with experience. This position is on-site in the office M-Th in Evanston (remote on Fridays).